Refund policy

We want you to love your jewelry — truly. If something isn’t quite right, we’re here to make it right.

Return and Refund Policy

We accept returns within 14 days of delivery on unworn, undamaged pieces in their original packaging, unless the item is defective or incorrect.

To start a return, please email us at bijouxazzura@outlook.com with the subject line Return or Refund, including your order number and the reason for the return.

• Customers are responsible for return shipping costs.
• We recommend using a tracked shipping method to ensure safe delivery.
• Once your return is received and inspected, we’ll notify you of approval and issue a refund to your original payment method.

Approved refunds are processed within 5–7 business days after we receive your returned item.

Please note that shipping fees are non-refundable.

Damaged or Incorrect Items

If your jewelry arrives defective or isn’t what you ordered, please reach out within 7 days of delivery. We’ll make it right — always.

Final Sale Items

Earrings are excluded from return and refunds for hygiene purposes.